Avery Chen
Senior Product Operations Analyst
Austin, TX | (512) 555-0148 | [email protected] | linkedin.com/in/averychen-sample
PROFILE SUMMARY
Product operations analyst who keeps B2B workflows measurable: SQL, Looker, and the weekly scorecard that finance already uses. Coordinates launches with product, GTM, and support without burying contact details, dates, or the tools in a graphic.
CORE COMPETENCIES
- KPI design and weekly operating reviews for product and GTM
- SQL and Looker reporting that finance will reuse, not a one-off slide
- Launch checklists across product, support, and billing
- Experiment readout: hypothesis, sample, decision, and follow-up owner
SKILLS HIGHLIGHTS
SQL · Looker · Excel / Sheets · Salesforce · Jira · Amplitude · A/B readout · Process mapping · Stakeholder updates · SLA tracking · Revenue operations support · Documentation
PROFESSIONAL EXPERIENCE
Senior Product Operations Analyst | Northline
Mar 2022 – Present
Austin, TX
- Own the weekly product scorecard (activation, retention, support backlog) used in the Monday operating review.
- Write SQL for self-serve Looker explores so GTM stops screenshotting warehouse queries.
- Run launch checklists with product, billing, and support; log blockers in Jira before the ship date.
- Turn experiment results into a one-page decision: keep, iterate, or stop — with the owner named.
Key Achievements:
- Cut the weekly reporting cycle from a Friday scramble to a Thursday 4 p.m. publish.
- Documented the billing-v2 launch path that support still uses for escalations.
Business Analyst | Harbor Labs
Jun 2019 – Feb 2022
Austin, TX
- Built Salesforce reports for pipeline hygiene and handed them to sales ops with a written definition of each field.
- Mapped onboarding steps and flagged the three screens that created the most tickets.
- Prepared monthly close inputs for finance from product usage, not from a slide deck.
Key Achievements:
- Replaced a 12-tab spreadsheet with a Looker dashboard the finance partner actually opened.
EDUCATION
B.S. Information Systems | University of Texas at Austin — Sample resume — replace with your school
2019